Returns & Exchanges

JewelyKing stands behind every item we sell and wants to provide our customers with the best shopping experience. That's why we provide a 30-day return & exchange policy. If the purchase didn't meet your expectations, you may return it in its original, unworn condition as long as you contact us within 30 days from the date the item was delivered.

Return&exchange conditions:

1. The return and exchange can be processed within 30 days from the day the order was delivered.

2. Returns for store credit can be processed online correctly. For an original refund, please get authorization from customer service. 

3. All rings must be returned in unused condition, with the original tags still attached and not tampered with. Otherwise, an exchange can only be made.

4. Items must be returned in their original packaging and with the free gift, if any. Otherwise, the retail price of the promotional gifts and packaging will be deducted from the refund.

5. The customer must use a trackable shipping method to ship the items back. 

Refunds:

1. For return orders that previously enjoyed free shipping, JewelyKing will deduct the shipping fee from the refund accordingly. 

2. The remoteness fee and tariffs(if any) are paid to your local carrier, which are nonrefundable.

3. Prime fees and gift cards are nonrefundable.

4. When you partially return an order that had a discount promotion with a minimum order value requirement, the discount on the order will be adjusted according to the total value of the remaining item(s). Your refund amount will reflect the adjusted discount.

5. Promotion gifts and packaging will be deducted from the refund if they are not sent back.

6. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Return process:

Note: Customers need to get a return authorization from customer service, any return without records is non-acceptable.

Step 1: Initiate your return/exchange
Contact customer service(service@jewelyking.com) to get the return authorization. 
Step 2: Receive the return instruction
After customer service checks the item status, you will get the return instructions soon.
Step 3: Pack&ship the item(s)
Please enclose a copy with the order number, full name, and email address. The package should be shipped pre-paid through a traceable method.
Step 4: Provide the tracking number
Provide the tracking number to customer service, then confirm all the refunds/exchange information. 
Step 5: Get the refunds/exchange
You will receive the refunds/exchange once we get the return package. Wait 2-5 days to check with customer service.

Return information:Please contact our Customer service at email to get the return address.

Cancellation

All item is made to order, so please read carefully about the policy of Return &Exchange.

We stand behind our jewelry to satisfy you with every order and want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.